Applied Abstractions http://www.espen.com/weblog/ Technology, strategy, IT management and miscellany. 2010-08-25T12:41:54+01:00 Concerence calling comedy http://www.espen.com/archives/2010/08/concerence_calling_comedy.html This sort of sums it up - I would be the guy from Europe, dialing in an hour early or late due to misunderstandings about summer time or US time zone variations.

Thanks, Jim, for bringing this to my attention!

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Digital reflections Espen 2010-08-25T12:41:54+01:00
How will the Internet change how we think? http://www.espen.com/archives/2010/08/how_will_the_internet_change_how_we_thin.html image The Edge question this year is "How has the Internet changed the way you think?". The result is eminently readable - my favorite so far is George Dyson's answer, which is quoted here in its entirety:

GEORGE DYSON
Science Historian; Author, Darwin Among the Machines

KAYAKS vs CANOES

In the North Pacific ocean, there were two approaches to boatbuilding. The Aleuts (and their kayak-building relatives) lived on barren, treeless islands and built their vessels by piecing together skeletal frameworks from fragments of beach-combed wood. The Tlingit (and their dugout canoe-building relatives) built their vessels by selecting entire trees out of the rainforest and removing wood until there was nothing left but a canoe.

The Aleut and the Tlingit achieved similar results — maximum boat / minimum material — by opposite means. The flood of information unleashed by the Internet has produced a similar cultural split. We used to be kayak builders, collecting all available fragments of information to assemble the framework that kept us afloat. Now, we have to learn to become dugout-canoe builders, discarding unneccessary information to reveal the shape of knowledge hidden within.

I was a hardened kayak builder, trained to collect every available stick. I resent having to learn the new skills. But those who don't will be left paddling logs, not canoes.

Short and sweet, in other words. Now, where did I leave that informational adze, what P. J. O'Rourke referred to as the "brief-but-insightful-summary" button?

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Nerdy ruminations Espen 2010-08-06T14:47:02+01:00
Does LinkedIn help or disrupt headhunters? http://www.espen.com/archives/2010/07/does_linkedin_help_or_disrupt_headhunter.html (I am looking for a M.Sc. student(s) to research this question for his/her/their thesis.)

The first users of LinkedIn were, as far as I can tell, headhunters (at least the first users with 500+ contacts and premium subscriptions.) It makes sense - after all, having a large network of professionals in many companies is a requirement for a headhunter, and LinkedIn certainly makes it easy not only to manage the contacts and keep in touch with them, but also allows access to each individual contact's network. However, LinkedIn (and, of course, other services such as Facebook, Plaxo, etc.) offers its services to all, making connections visible and to a certain extent enabling anyone with a contact network and some patience to find people that might be candidates for a position.

I suspect that the evolution of the relationship between headhunters and LinkedIn is a bit like that of fixed-line telephone companies to cell phones: In the early days, they were welcomed because they extended the network and was an important source of additional traffic. Eventually, like a cuckoo's egg, the new technology replaced the old one. Cell phones have now begun to replace fixed lines. Will LinkedIn and similar professional networks replace headhunters?

If you ask the headhunters, you will hear that finding contacts is only a small part of their value proposition - what you really pay for is the ability to find the right candidate, of making sure that this person is both competent, motivated and available, and that this kind of activity cannot be outsourced or automated via some computer network. They will grudgingly acknowledge that LinkedIn can help find candidates for lower-level and middle-management, but that for the really important positions, you will need the network, judgment and evaluative processes of a headhunting company.

On the other hand, if you has HR departments charged with finding people, they will tell you that LinkedIn and to a certain extent Facebook is the greatest thing since sliced bread when it comes to finding people quickly, to vet candidates (sometimes discovering youthful indiscretions) and to establish relationships. I have heard people enthuse over not having to use headhunters anymore.

So, the incumbents see it as a low-quality irrelevance, the users see it as a useful and cheap replacement. To me, this sounds suspiciously like a disruption in the making, especially since, in the wake of the financial crisis, companies are looking to save money and the HR departments dearly would like to provide more value for less money, since they are often marginalized in the corporation.

I would like to find out if this is the case - and am therefore looking for a student or two who would like to do their Master's thesis on this topic, under my supervision. The research will be funded through the iAD Center for Research-based innovation. Ideally, I would want students who want to research this with a high degree of rigor (perhaps getting into network analysis tools) but I am also willing to talk to people who want to do it with more traditional research approaches - say, a combination of a questionnaire and interviews/case descriptions of how LinkedIn is used by headhunters, HR departments and candidates looking for new challenges.

So - if you are interested - please contact me via email at self@espen.com. Hope to hear from you!

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Academically speaking Espen 2010-07-23T12:21:14+01:00
Cases of Norwegian IT http://www.espen.com/archives/2010/07/cases_of_norwegian_it.html

Normally when I teach technology strategy (GRA6821), a term paper is part of the course evaluation. The students typically write about some technology, a technology company, or somesuch, normally in groups of three or less.

This year, things will be a little different. I am part of a research project called A Knowledge-based Norway, where the idea is to investigate various industries in Norway in terms of their knowledge generation - and, by extension, their technology evolution. As a part of this project, we will write case studies on various companies, and that is precisely what the students will do. However, rather than having the students chose the companies themselves, we will provide a list of companies, allowing the students, in pairs, to choose a company to write about. We will, of course, entertain suggestions to which companies to have on this list. Here is a start:

Large IT service companies:

  • Accenture (evolution, role of the Norwegian organization internationally)
  • Atea (evolution, mergers, change in role over time)
  • EDB Business Partner/Ergo Group (these companies are about to merge; topics are evolution, mergers, change in role)
  • IBM Norway (evolution, role of the Norwegian organization internationally)
  • Cap Gemini (large consulting company)
  • ?

Innovative technology companies/research groups

  • FAST/Microsoft Enterprise Search division (evolution, merger, technology impact)
  • Simula Research Laboratory (strong research group sprung out of the University of Oslo)
  • Trolltech (advanced technical programming company acquired by Nokia)
  • Opera (multi-platform browser company, still independent with a growing Asian market)
  • Tandberg (videoconferencing technology company, acquired by Cisco)

Academic/research institutions

  • Institute for Informatics, University of Oslo (grossly expanded technology program, new building)
  • NTNU (Norwegian University of Natural Sciences, Trondheim) (birthplace of many companies)
  • Sintef (research arm of NTNU)
  • Norsk regnesentral
  • College university, Grimstad (cluster anchor for interesting little technology area)
  • ?

Software companies focused on the Norwegian or Nordic market

  • Powel (software company focusing on applications for the energy industry)
  • Mamut (personal/SMB company accounting and tax preparation software)
  • Visma (amalgamated vertical ERP company, successful integration story)
  • SuperOffice (sales support software)
  • ?

Large and important IT projects and IT users

  • Telenor (architecture integration project, globalization of services)
  • DNB Nor (largest Norwegian bank, competes on technology platform and services)
  • Norwegian Tax Authority (pioneer in using digital technology to make tax services easier for the individual citizen)
  • Altinn.no (innovative generalized public interaction platform)
  • ?

Interesting startups/rapidly growing companies/interesting stuff

  • Integrasco (blog sentiment analysis, built on top of Amazon's cloud platform)
  • Meltwater (global media search company, keeping a low profile)
  • EVO Fitness (health club without visible employees - based on remote monitoring and SMS transactions)
  • QuestBack (Internet-based survey company, now expanding outside Norway)
  • ?

This list will grow as I get new ideas - suggestions are welcome! (And yes, perhaps there is an idea to have something about spectacular computer failures as well...)

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Academically speaking Espen 2010-07-13T16:51:13+01:00
GRA6821 Fall 2010 - some pointers http://www.espen.com/archives/2010/06/gra6821_fall_2010_some_pointers_1.html To anyone taking (or thinking about taking) my GRA6821 (Technology Strategy, or whatever the name is) course this fall - here are a few things that, at least at this point, are going to happen:

  • Since there will be many students at the course (about 70 so far) it has been split into two sessions. The course will be on Thursdays in classroom C2-040. The students will be split into two groups (more about that later, I am looking for a good mix of backgrounds), one of which will start at 0800, and one at 1100. The groups will alternate every week. Teaching will be case-based, meaning that you as a student have to show up, have a name card, and be in the same seat for every class.
  • For some lectures, classes may be merged (for instance, if we have a guest lecturer, the first class may start an hour later, the second an hour earlier - and the guest lecturer will not have to do the same talk twice).
  • We will have a couple of "special" classes, so far two are relatively confirmed:
    • One (tentatively scheduled for September 16th) will involve the iAD project, an advanced search technology research project hosted by FAST/Microsoft Enterprise Search. Our visitors will be a team of researchers from UCD/DCU Ireland, demonstrating video search on Apple iPads. As part of the program, students will participate as experimental users of the system.
    • The second, probably towards the end of September, will involve McKinsey, the consulting company, with discussions about consulting in a technology-rich environment. McKinsey has a global practice of "business technology" and will use expertise from that area in an excercise involving technology case analysis.
    • Possibly we will have other, similar events. And definitely some exciting guest lecturers.
  • For those of you wishing to prepare early, take a look at the previous courses arranged (last year's here). The two main books (Information Rules and The Innovator's Solution) are available in paper and electronic form from many sources, and a good idea might be to get at them early and read them over the summer. The other literature will be either from web sources or made electronically available via BIs new learning platform, It's Learning (more about this later) or another platform.
  • Evaluation will, as usual, be a combination of classroom participation, smaller assignments during the course, and a final paper. New this year is the form of the final paper - this will be a case description of a Norwegian technology company, which the students can chose from a list (provided later) and written up in a specified format. These case descriptions will go in as research material for the project "A Knowledge-based Norway", preferably under the "information technology" part study. They will by students in pairs and delivered in a collaborative context, using some form of social software such as Ning, Wordpress, Google Docs or Origo.

I am very much looking forward to an course that hope and think will be fun, interesting and useful both to take and teach. And until August 19th, I wish you all a very good summer!

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GRA6821 Espen 2010-06-25T11:30:30+01:00
The economically ideal society http://www.espen.com/archives/2010/06/the_economically_ideal_society.html David S. Landes' The Wealth and Poverty of Nations is my favorite book on economic evolution and economic history up to and including the industrial revolution. Its main question is "Why did England win world domination?" There were plenty of contenders - The Netherlands, France, Spain and Portugal all had colonies, military power and trade, for instance. But in the end it was the comparatively small island nation that won out and dominated until the first world war. Landes explores this in riveting detail, attributing the ascendancy of England to it being closer to an ideal growth-and-development state than the competition.

The central chapter, chapter 5, Landes lays out the ideal case on pages 217-218 - and quoting that is reason enough for a blog post (not to mention obligatory reading for anyone concerned with economic policy.):

Let us begin by delineating the ideal case, the society theoretically best suited to pursue material progress an general enrichment. Keep in mind that this is not necessarily a "better" or a "superior" society (words to be avoided), simply one fitter to produce goods and services. This ideal growth-and-development society would be one that

  1. Knew how to operate, manage, and build the instruments of production and to create, adapt and master new techniques on the technological frontier.
  2. Was able to impart this knowledge and know-how to the young, whether by formal education or apprenticeship training.
  3. Chose people for jobs by competence and relative merit; promoted and demoted on the basis of performance.
  4. Afforded opportunity to individual or collective enterprise; encouraged initiative, competition, and emulation.
  5. Allowed people to enjoy and employ the fruits of their labor and enterprise.

These standards imply corollaries: gender equality (thereby doubling the pool of talent); no discrimination on the basis of irrelevant criteria (race, sex, religion, etc.); also a preference for scientific (means-end) rationality over magic and superstition (irrationality).*

Such a society would also possess the kind of political and social institutions that favor the achievement of these larger goals; that would, for example,

  1. Secure rights of private property, the better to encourage saving and investment.
  2. Secure rights of personal liberty - secure them against both the abuse of tyranny and private disorder (crime and corruption).
  3. Enforce rights of contract, explicit and implicit.
  4. Provide stable government, not necessarily democratic, but itself governed by publicly known rules (a government of laws rather than men). If democratic, that is, based on periodic elections, the majority wins but does not violate the rights of the losers; while the losers accept their loss and look forward to another turn at the polls.
  5. Provide responsive government, one that will hear complaint and make redress.
  6. Provide honest government, such that economic actors are not moved to seek advantage and privilege inside or outside the marketplace. In economic jargon, there should be no rents to favor and position.
  7. Provide moderate, efficient, ungreedy government. The effect should be to hold taxes down, reduce the government's claim on the social surplus, and avoid privilege.

This ideal society would also be honest. Such honesty would be enforced by law, but ideally, the law would not be needed. People would believe that honesty is right (also that it pays) and would live and act accordingly.

More corollaries: this society would be marked by geographical and social mobility. People would move about as they sought opportunity, and would rise and fall as they made something or nothing of themselves. This society would value new against old, youth as against experience, change and risk as against safety. It would not be a society of equal shares, because talents are not equal; but it would tend to a more even distribution of income than is found with privilege and favor. It would have a relatively large middle class. This greater equality would show in more homogeneous dress and easier manners across class lines.

No society on earth has ever matched this ideal. […]

--------------

*The tenacity of superstition in an age of science and rationalism may surprise at first, bur insofar as it aims at controlling fate, it beats fatalism.  It is a resort of the hapless and incapable in the pursuit of good fortune and the avoidance of bad; also a psychological support for the insecure.  Hence persistent recourse to horoscopic readings and fortune telling, even in our day. […]

Sorry, I couldn't resist including the footnote - direct language and linguistic surgical strikes abound - go get it! (And incidentally, the concluding paragraphs are highly quotable as well.)

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Academically speaking Espen 2010-06-09T07:42:46+01:00
Desperately seeking Black http://www.espen.com/archives/2010/05/desperately_seeking_black.html Extremely Loud and Incredibly Close Extremely Loud and Incredibly Close by Jonathan Safran Foer

My rating: 4 of 5 stars

Heartbreaking and funny about nine year old (or so) Oscar, a precocious Upper East Side boy trying to find a secret of his father (who died in the 9/11 attack), interwoven with the history of his grandfather and grandmother, who survived the Dresden bombings.

Inventive and funny - I don't normally like books that try to be creative with typography and pictures to tell a story, but it works here. And Oscar is a hoot, vaguely related to the protagonist in The curious incident with the dog in nighttime, with his idiosyncratic messages "José!" and convoluted, yet strangely logical thinking. My favorite sentence: "More people are live today than ever lived. That means that if they all wanted to play Hamlet at once, there wouldn't be enough skulls."

View all my reviews >>

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Reading Espen 2010-05-24T18:57:31+01:00
May 17: An explanation for non-Norwegians http://www.espen.com/archives/2010/05/may_17_an_explanation_for_nonnorwegians.html Norwegian Constitution day today, an integral part of the annual productivity-dampening festival known as May. If you want to blend in with the natives, expect to wear your suit all day (including at 0800 flag hoisting at local school), eat ice cream and hot dogs (sold by brass-band parents, see below), and display a Norwegian flag prominently somewhere on your person.

image You will see brass bands of varying quality, women (and not a few men) wearing folk costumes, even more children carrying flags (upright in the morning, dragging along the pavement after lunch), and, should you go into Oslo or any medium-sized town, an increasing number of drunks (some of them still in folkloristic garb) towards dusk. Suffice is to say that "May 18" and "hangover" are synonyms in Norwegian, whether it is for the usual reason, or for lack of sleep and overexposure to plastic trumpets and sour, underage marching bands.

One excellent aspect, though: The almost complete absence of militaristic chest-beating - partly for tradition, partly for lack of chest. May 17th is a children's celebration, by and large.

Enough of this, I need to, quite literally, hoist the flag. Man, it is early in the morning...

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Notes from a small country Espen 2010-05-17T07:32:09+01:00
Winding through magical realism http://www.espen.com/archives/2010/05/winding_through_magical_realism.html The Wind-up Bird Chronicle The Wind-up Bird Chronicle by Haruki Murakami

My rating: 4 of 5 stars

On the back of this edition, there is a quote from a New York Times review: "Critics have variously likened him to Raymond Carver, Raymond Chandler, Arthur C. Clarke, Don DeLillo, Philip K. Dick, Bret Easton Ellis and Thomas Pynchon -- a roster so ill assorted as to suggest that Murakami may in fact be an original."

I had to laugh at that, for I wanted to add another writher - Gabriel Garcia Marques, the originator of magical realism. Like Marques, Murakami's stories are long and disjointed, with many characters, inhabiting a world where magic is present but never referred to. The Wind-Up Bird Chronicle is long and rambling, the main theme being a young suburbanite's search for his wife (where he is aided or opposed by many characters, each with their own reality - or lack of it - to deal with.)

Sometimes the stories feel underdeveloped, and there is little attempt at closure, which at times can feel rather cloying (though not as bad as, say, Peter Høeg.) The overarching theme, if any, is the fight between good and bad, between "defilers" and "defiled", which is most visible in some of the stories, told in letters and found computer files, about soldiers in the little-known war between Japan and the Soviet Union before and at the end of WWII.

The saving grace of this book is the language, which can only be described as "poetic", and the individual stories, of which some are brilliant (such as the story of a group of Japanese soldiers trying to kill zoo animals and botching the job). I thought some of the evil characters - the protagonist's brother-in-law politician, a Soviet camp commander, a creepy and threatening mafia enforcer - were underdeveloped. All the characters seem rather distanced from what is happening around them, which gives the novel a dream-like mode, as if they are all narrators seeing the world through a video camera while adding their own commentary and interpretation.

It works, and the narrative moves along sufficiently to make this an enjoyable read - but once, methinks, is enough.

View all my reviews >>

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Reading Espen 2010-05-16T07:10:58+01:00
Cases: How to prepare for and learn from them http://www.espen.com/archives/2010/05/cases_how_to_prepare_for_and_learn_from.html My versatile and creative colleague Hanno Roberts and I have made a series of five videos on case learning and preparation, originally for students at the BI/Fudan MBA program. This teaching method is difficult both for teacher and student, but highly rewarding provided you give it proper attention - which means effective preparation. Hanno and I talk about the goal of case teaching, how students can prepare individually, how to prepare as a group, how to go through the case discussion in the classroom, and then we sum up with some strategies for how to retain what you have learned.

Hanno and I did these videos against a bluescreen, with little preparation - we basically met, outlined a structure with some keywords (displayed on the little computer on the table in front of us, decided broadly on who should say what, and dove right into it. Most of the videos were shot twice, and then the very capable Lars Holand picked the least bad clips, added the background and logos, and generated the files in .mp4 and .flv. The lack of scripting was intentional - we did not want the videos to be too formal and stultifying, though the format itself might be. We also wanted to be a bit formal, to make sure we got our main points across. The results is a bit stiff, there are a few repetitions (we intro each clip, to make them more embeddable), but given that these were created also to be understandable for students whose first language isn't English, I think it kind of works. And it was fun to do, and not too much work.

Anyway, the videos are there, free for all to use - and hopefully, our students will watch them carefully, and the result will be better case teaching, more learning, and an even more enjoyable experience teaching.

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Academically speaking Espen 2010-05-01T09:42:25+01:00
Stephen Wolfram's computable universe http://www.espen.com/archives/2010/04/stephen_wolframs_computable_universe.html I love Wolfram Alpha and think it has deep implications for our relationship with information, indeed our use of language both in a human-computer interaction sense and as a vehicle for passing information to each other.

In this video from TED2010, Stephen Wolfram lays out (and his language and presentation had developed considerably since Alpha was launched a year ago) where Alpha fits as an exploration of a computable universe, enabling the experimental marriage of the precision of mathematics with the messiness of the real world.

This video is both radical and incremental: Radical in its bold statement that a thought experiment such as computable universes (see Neal Stephenson's In the beginning was...the command line, specifically the last chapter, for an entertaining explanation) actually could be generated and investigated is as radical as anything Wolfram has ever proposed. The idea of democratization of programming, on the other hand, is as old as COBOL - and I don't think Alpha or Mathematica is going to provide it - though it might go some way, particularly if Alpha gains some market share and the idea of computing things in real time rather than accessing stored computations takes hold.

Anyway - see the video, enjoy the spark of ideas you get from it - and try out Wolfram Alpha. My best candidate for the "insert brief insightful summary research" button I always have been looking for on my keyboard.

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iAD Espen 2010-04-28T12:00:20+01:00
A cruel and incomprehensive war http://www.espen.com/archives/2010/04/a_cruel_and_incomprehensive_war.html My War Gone By, I Miss It So My War Gone By, I Miss It So by Anthony Loyd

My rating: 4 of 5 stars Anthony Loyd goes to the war in the former Yugoslavia as an observer - well, let's be honest, a tourist - and then gradually succumbs to the fascination, tinged with shame, of observing something surreal, dangerous, and yet so central to Europe. The complex and cruel war between Serbs, Croats, Bosnians, Muslims and other overlapping and changing factions was a gruesome continuation of centuries of internecine fighting that was only temporarily halted by the Tito regime - close to a quarter million people dead, yet curiously disregarded by the European press.

Loyd gradually becomes a war correspondent, seemingly more for financial reasons - and to have a proper reason to be where he was - than because of an interest in a career. He turns out to be good at it, yet maintains his distance, and his heroin addiction. In the end you are left with painfully memorable descriptions of individual and mass tragedies - and you still don't know much about the person doing the reporting.

View all my reviews >>

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History Espen 2010-04-14T22:57:55+01:00
Pixel invasion http://www.espen.com/archives/2010/04/pixel_invasion.html I like this video, just the thing for a geeky Friday:

(Via Boingboing.) ]]>
Humor Espen 2010-04-09T09:46:29+01:00
Towards a theory of technology evolution http://www.espen.com/archives/2010/03/towards_a_theory_of_technology_evolution.html The Nature of Technology: What It Is and How It Evolves The Nature of Technology: What It Is and How It Evolves by W. Brian Arthur

My rating: 4 of 5 stars

Arthur sets out to articulate a theory of technology, and to a certain extend succeeds, at least in articulating the importance of technology and the layered, self-referencing and self-creating nature of its evolution.

The two main concepts I took away were the layered nature of technology, consisting of these three points:

  1. Technology is a combination of components.
  2. Each component is itself a technology.
  3. Each technology exploits an effect or phenomenon (and usually several)

Secondly, Arthur lays out, in four separate chapters, the four different ways technology evolves, as summarized on page 163 (my italics added):

There is no single mechanism, instead there are four more or less separate ones. Innovation consists in novel solutions being arrived at in standard engineering - the thousands of small advancements and fixes that cumulate to move practice forward. It consists in radically novel technologies being brought into being by the process of invention. It consists in these novel technologies developing by changing their internal parts or adding to them in the process of structural deepening. And it consists in whole bodies of technology emerging, building out over time, and creatively transforming the industries that encounter them. Each of these types of innovation is important. And each is perfectly tangible. Innovation is not something mysterious. Certainly it is not a matter of vaguely invoking something called "creativity." Innovation is simply the accomplishing of the tasks of the economy by other means."

I liked the book for its ambition, view of technology as something that evolves, and clear-headed way of thinking about and expressing a beginning grand theory. The concepts are intuitive and beguiling, but I did miss references to - and attempts to build on, or differentiate itself from - other valuable concepts of technology, such as sustaining vs. disruptive, competence-enhancing vs. competence-destroying, architectural vs. procedural, and so on. There is a lot of research going on in this area - we are about to break up the formerly black and mysterious box called innovation and show that it really comes down to subcategories and the interplay of quite understandable drivers. Arthur's contribution here is significant - but it is, at least the way I read it, the way of the independent thinker who would have a lot more influence if some of the language and some of the categories were a bit closer to, or at least distinctively positioned in relation to, what others think and say.

 View all my reviews >>

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Academically speaking Espen 2010-03-17T22:06:42+01:00
GTD http://www.espen.com/archives/2010/03/gtd.html Getting Things Done: The Art of Stress-Free Productivity Getting Things Done: The Art of Stress-Free Productivity by David Allen

My rating: 4 of 5 stars I normally don't like self-help books, but this one is low-key, immensely practical, and not tied to paying the author money or hiring him as a personal consultant (though the option is available). I have tried to implement some of his thoughts, using Evernote, and it is sort of working, at least when I force myself to be a little bit disciplined. I like the way David Allen leaves options open for individual variations - and his almost complete lack of self-promotion (for instance, he says that quite a few of his customers have become successful leaders, but attributes it more to their organizing and self-discipline skills than to his method, which he regards as a technology.

View all my reviews >>

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Nerdy ruminations Espen 2010-03-03T10:19:46+01:00